What you need to know:
- The Voluntary Self-Exclusion Program allows participants to voluntarily exclude themselves from the gaming floor of all Massachusetts casinos for a pre-determined length of time
- Enrollments can take place at any GameSense Info Center located in Plainridge Park Casino, MGM Springfield and Encore Boston Harbor. Alternatively, enrollments can be held at the Massachusetts Gaming Commission office in Boston, by a member of our network of designated agent or virtually via a remote online process.
Please note: Persons enrolled in the Voluntary Self-Exclusion Program must complete a brief reinstatement session at the completion of their term in order to return to gambling.
How do I enroll?
By phone: Calling the 24-hour Safer Gaming Education Line at 1-800-426-1234.
Online chat: Chat via the GameSense website, available 24 hours a day.
In-person: To schedule an appointment to enroll in the Massachusetts Voluntary Self-Exclusion Program, please contact the Massachusetts Gaming Commission at 617.533.9737 or by emailing firstname.lastname@example.org. Alternatively, you may visit any GameSense Info Center during casino operating hours without an appointment. Enrollment locations are:
- GameSense Info Centers
Located in Plainridge Park Casino, MGM Springfield and Encore Boston Harbor
- Massachusetts Gaming Commission
Located in Boston
- Community-based Enrollment
Our network of designated agents is made up of treatment providers and counselors who are trained in Massachusetts Voluntary Self Exclusion enrollment. Please click here to access the designated agent list.
- Remote Enrollment
Remote enrollment may be utilized by anyone who is unable to or is uncomfortable enrolling in-person at any of the above locations. A computer or mobile device with email access and video capabilities is required for this option. The enrollment form will be shared at the time of enrollment and may not be completed in advance.
At your appointment, you will connect with a professional who has been trained to handle requests for voluntary self-exclusion. They understand the difficult decision which you are making and will offer support to help you make a knowledgeable choice. During enrollment, you will need to show your government-issued identification, one that includes your signature and a photograph – e.g., a driver’s license, passport, or other identification. You will also sign the Voluntary Self-Exclusion Agreement and have your photograph taken.
If you would like to review the VSE Enrollment Form, VSE Petition for Removal Form, or VSE FAQ brochure before your appointment, they are available below. Forms and brochures are also available in Spanish, Traditional Chinese, Simplified Chinese, and Vietnamese (be back soon). Please email email@example.com for interpreter assistance.
While enrollment forms can only be accepted in English, enrollment forms and FAQ brochures are also available in Spanish, Traditional Chinese, Simplified Chinese and Vietnamese. Enrollment forms will be available in those languages again soon.
- English: Enrollment Form, FAQ Brochure, Petition for Removal
- Spanish: Enrollment Form, FAQ Brochure, Petition for Removal
- Traditional Chinese: Enrollment Form, FAQ Brochure, Petition for Removal
- Simplified Chinese: Enrollment Form, FAQ Brochure, Petition for Removal
- Vietnamese: Enrollment Form, FAQ Brochure, Petition for Removal
Voluntary Self-Exclusion FAQs
Please note: FAQs are provided for informational purposes only and the actual rules are contained in the commission’s regulations 205 CMR 133: Voluntary Self-Exclusion, which can be accessed by clicking here.
How long will I be self-excluded?
The length of the exclusion period is up to you. Your choices include: one year, three years, five years or a lifetime.
You may select the lifetime exclusion only if you have first completed a shorter term. You can renew or extend the period at any time but you cannot reduce amount of time you select. Upon completion of your selected duration, you must participate in a reinstatement session in order to be removed from the Voluntary Self Exclusion list.
What happens once I’m voluntarily self-excluded?
During the period of your exclusion, you are not allowed to enter the gaming floor of any Massachusetts casino. To reduce the temptation to return to the casino, all reward points will be forfeited and direct marketing materials suspended. An excluded person identified on the gaming floor will be escorted from the area and must forfeit any money wagered, losses, or winnings. This includes confiscation of any money or thing of value that has been converted to a wagering instrument including things like chips, tokens, prizes, non-complimentary pay vouchers, electronic credits on a slot machine, and vouchers representing electronic credits/TITO slips.
Can I go to other areas of the casino besides the gaming floor?
Yes, you may be inside of the casino but not on the gaming floor or any area where pari-mutuel or simulcasting wagers are placed.
From which properties am I excluded?
The Voluntary Self-Exclusion Program applies to all casinos in Massachusetts, regardless of whether or not they are operational at the time of enrollment. Casino operators reserve the right to share Massachusetts Voluntary Self-Exclusion participants with all of their properties, including those outside of Massachusetts.
Am I allowed to play the lottery if I am voluntarily self-excluded?
Yes. Enrollment into the Massachusetts Voluntary Self-Exclusion program does not prohibit you from playing the lottery or collecting any lottery-related winnings.
What happens when the term of my Voluntary Self-Exclusion ends?
You will remain excluded permanently until you have completed a reinstatement session. During this session, a trained professional will discuss with you safe gaming tips, risks of gambling and referrals to additional help should you want it. Please note that your term does not expire automatically, and you will only be removed from the list after the successful completion of the reinstatement session.
Why do I need to complete a reinstatement session?
The purpose of the reinstatement session is not to determine whether or not you can come off the list, rather it is a final point at which you will be offered problem gambling resources and have the opportunity to discuss a plan to keep gambling fun and safe in the future.
How do I schedule a reinstatement session?
You may schedule a reinstatement session at any GameSense Info Center located inside of each Massachusetts casino, or contact the Massachusetts Gaming Commission at 617.533.9737 or by emailing firstname.lastname@example.org.
Can I re-enroll in the program?
Yes, you may re-enroll into the program as many times as you would like.
Will I be contacted during my exclusion?
After successful enrollment into the Voluntary Self-Exclusion Program, the Massachusetts Gaming Commission and its licensees will not contact you via phone, email or standard mail regarding your exclusion unless otherwise noted on your application. You may reach out to the Massachusetts Gaming Commission at any time should you have questions about your enrollment by calling 617.533.9737 or by emailing email@example.com
How will my personal information be protected?
The Massachusetts Gaming Commission takes privacy very seriously and protects your sensitive information using only secure procedures. Under no circumstance will your information be shared with a family member, employer or clinician who may request it.
Can I email or mail in my enrollment form?
The Massachusetts Gaming Commission can only accept forms which are submitted by a designated enrolling agent or via the remote enrollment process.