What you need to know

  • Certain employees at a Massachusetts gaming establishment must be registered or licensed by the Massachusetts Gaming Commission prior to commencing employment at a gaming establishment.
  • Registrations and licenses are required to ensure that those involved with the gaming industry in Massachusetts meet the statutory requirements of good character, honesty, and integrity.
  • Once you have been offered a position at a casino, Human Resources will provide you with specific instructions on which application is required. Once an application is accepted, it becomes the property of the Commission and may not be withdrawn without notification to and in some cases approval of the Commission.

Registrations

Certain Service Employees will be required to register with the Massachusetts Gaming Commission, using the Licensing Management System.

The video below will explain how to use the Licensing Management System.

Licenses

Key Gaming Employees and Gaming Employees will be required to apply for licensure with the Massachusetts Gaming Commission, using the Licensing Management System.

The video below will explain how to use the Licensing Management System.

Gaming Employee

A Gaming Employee is an employee of a gaming establishment who is:

  1. Directly connected to the operation or maintenance of a slot machine or game;
  2. Provides security in a gaming establishment; or
  3. Has access to a restricted area;
  4. Is connected with the operation of a gaming establishment; or
  5. Is designated as a Gaming Employee by the Commission.

The following are examples of Gaming Employees: Cashiers, Change personnel, Count Room personnel, Data processing personnel, Floorpersons, Gaming Hosts, Internal Audit and Accounting Personnel.

Key Gaming Employees

A Key Gaming Employee is an employee of a gaming establishment who is:

  1. In a supervisory capacity;
  2. Empowered to make discretionary decisions which regulate gaming establishment operations; or
  3. Designated as a Key Gaming Employee by the Commission.
Key Gaming Employee – Executive

The following are examples of Key Gaming Employee – Executive positions: General Manager, Assistant General Manager, Chief Financial Officer, Chief Surveillance Officer, Chief of Security, Chief Compliance Officer, Chief Information, Chief Internal Audit Officer, and Gaming Manager.

Key Gaming Employee – Standard

The following are examples of Key Gaming Employee – Standard positions: Electronic Gaming Device or Slot Machine Manager, Human Resources Manager, IT Manager, Credit Manager, Cage Manager, Food & Beverage Manager, Entertainment Director.

Continuing Duty to Update and Disclose Information

All licensees and registrants have a continuing duty to update the Commission on certain information. Click here for the Employee Reporting form.

Contact Us

For questions about the employee application or registration process, call 617.979.8473 and ask to speak to a representative of the Division of Licensing, or e-mail your questions to employeelicensing.mgc@state.ma.us.

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