What you need to know

  • The expanded gaming industry is expected to create 8,000 to 10,000 permanent jobs.
  • In addition to gaming jobs, opportunities in many different fields will be available, including hospitality, culinary, security, retail, information technology, and facilities management.
  • The Expanded Gaming Act established job creation and the development of a diverse workforce as primary objectives
  • Certain casino employees and gaming vendors must be licensed or registered by the Massachusetts Gaming Commission prior to commencing employment or conducting business at a gaming establishment in Massachusetts.


The Massachusetts Gaming Commission is committed to providing the greatest possible economic development benefits and revenues to the people of the Commonwealth. Aware that a new industry will require specialized skills, MGC has emphasized partnerships to train a workforce that will be ready to fill jobs when the casinos open.

Massachusetts Casino Careers Training Institute

Holyoke Community College and Springfield Technical Community College will soon launch a casino management program to prepare students for employment at a casino as part of an overall workforce training program that can prepare students for a variety of positions in a gaming establishment.

HCC and STCC are launching this casino workforce training program as part of their Training and Workforce Options collaborative and the Massachusetts Casino Career Training Institute. The gaming school will operate on the ninth floor of 95 State Street in Springfield. Classes will begin in February 2018.

CATCH Institute

MGC has issued the state’s first Gaming School Certification to Bristol Community College (BCC). BCC will soon launch a Casino Management program to prepare students for employment at a casino as part of an overall hospitality program that can prepare students for a variety of positions in a gaming establishment.

Known as the CATCH Institute, the institution will prepare students for positions – depending on a particular student’s concentration – in the following areas: Culinary Arts: Tourism Management, Casino Management.

The first three semesters of instruction will be conducted at the BCC Fall River Campus. The Casino concentration courses in the fourth semester will be conducted in the new classrooms and casino training lab located in Taunton at the Silver City Galeria Mall. Students who choose the Casino Management program will be required to complete core courses before moving on to specific gaming training courses. An example of these courses includes Introduction to Casino Operations, Casino Loss Prevention, Gaming and Social Policy and Introduction to Casino Games.

MGM Resorts HCC Center for Hospitality and Culinary Arts at Holyoke

Opening in 2017, the MGM Resorts HCC Center for Hospitality and Culinary Arts at Holyoke is providing 50 Holyoke residents with free entry to non-credit programs every year.

The Center, located at the Cubit Building in downtown Holyoke, will house the training facility. The Center will

offer various associate degree, certificate and non-credit hospitality, culinary arts, and workforce training programs. The development and funding of this center are the fruits of the partnerships between the City of Holyoke, Holyoke Community College and MGM Springfield.

Workforce Development Pilot Program

In 2017, MGC approved close to $600,000 in grants for a Workforce Development Pilot Program designed to fund gaming career pathways for local residents.

MetroNorth Casino Careers Consortium

MNCCC will prepare and train local residents for jobs related to the construction of Wynn Boston Harbor and create a system in which local residents are able to start a career pathway leading to any number of casino-related careers.

“Ahead of the Game”

The Springfield Public Schools proposes an initiative called “Ahead of the Game” initiative which will target low-skill, low-income adults, interested in pursuing long term careers with MGM Springfield. The Ahead of the Game program will focus on individuals looking to obtain their adult basic education (ABE) or GED, in order to pursue higher education.  The goal of this program will be to prepare low-income adults for enrollment into post-secondary workforce training programs relevant to the needs of MGM Springfield.

“Hampden Prep”

Springfield Technical Community College (STCC), in collaboration with Holyoke Community College (HCC) proposes to develop and implement an innovative High School Equivalency (HSE) and workforce readiness program, Hampden Prep. The overarching goal of Hampden Prep is to accelerate ABE, HiSET prep and developmental programs for Hampden County residents and to provide non-traditional students the supports needed to complete postsecondary credentials in areas recognized by employers in the Springfield labor market.

Workforce Development Plans

To ensure that Massachusetts residents benefit from casino development in the Commonwealth, the Expanded Gaming Act requires that casino licensees produce Workforce Development Plans. These plans must describe how the licensee will identify and market employment opportunities to under and unemployed residents of the Commonwealth, and provide valuable resources for job-seekers looking for hiring timelines.

Apply for a License or Registration

Certain candidates for employment in the expanded gaming industry are required to be licensed or registered by the Massachusetts Gaming Commission before beginning work.

To learn more about the licensing and registration process, click here.

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