What you need to know
- Certain employees at a Massachusetts gaming establishment must be registered or licensed by the Massachusetts Gaming Commission prior to commencing employment
- Registrations and licenses are required to ensure that those involved with the gaming industry in Massachusetts meet the statutory requirements of good character, honesty, and integrity.
- Once you have been offered a position at a casino, Human Resources will provide you with specific instructions on which application is required. Once an application is accepted, it becomes the property of the Commission and may not be withdrawn without notification to and in some cases approval of the Commission.
Who needs to be licensed or register with MGC?
Most job positions at the casino require the applicant to get licensed by, or register with MGC. As the result of a recent change in the gaming law that allows for increased eligibility, there are now some “exempt” positions (e.g. certain kitchen and restaurant, reception, maintenance, and office staff positions).
For a list of exempt positions, click here:
- Service Employee Registration Exemptions – Encore Boston Harbor
- Service Employee Registration Exemptions – MGM Springfield
- Service Employee Registration Exemptions – Plainridge Park Casino
Human Resources at the casino will inform job applicants of the level of licensure or registration required.
Service Employee positions which are “exempt” are not subject to MGC’s background check and licensing/registration process. Individuals applying for these “exempt” positions are not required to register or submit any sort of application to MGC.
Service Employees who are not exempt need to complete a registration.
Gaming Employees and Key Gaming Employees (Executive and Standard) need to be licensed.
Registrations
Certain Service Employees will be required to register with the Massachusetts Gaming Commission, using the Licensing Management System.
The video below will explain how to use the Licensing Management System.
Licenses
Key Gaming Employees and Gaming Employees will be required to apply for licensure with the Massachusetts Gaming Commission, using the Licensing Management System.
The video below will explain how to use the Licensing Management System.
Gaming Employee
A Gaming Employee is an employee of a gaming establishment who is:
- Directly connected to the operation or maintenance of a slot machine or game;
- Provides security in a gaming establishment; or
- Has access to a restricted area;
- Is connected with the operation of a gaming establishment; or
- Is designated as a Gaming Employee by the Commission.
The following are examples of Gaming Employees: Cashiers, Change personnel, Count Room personnel, Data processing personnel, Floorpersons, Gaming Hosts, Internal Audit and Accounting Personnel.
Key Gaming Employees
A Key Gaming Employee is an employee of a gaming establishment who is:
- In a supervisory capacity;
- Empowered to make discretionary decisions which regulate gaming establishment operations; or
- Designated as a Key Gaming Employee by the Commission.
Key Gaming Employee – Executive
The following are examples of Key Gaming Employee – Executive positions: General Manager, Assistant General Manager, Chief Financial Officer, Chief Surveillance Officer, Chief of Security, Chief Compliance Officer, Chief Information, Chief Internal Audit Officer, and Gaming Manager.
Key Gaming Employee – Standard
The following are examples of Key Gaming Employee – Standard positions: Electronic Gaming Device or Slot Machine Manager, Human Resources Manager, IT Manager, Credit Manager, Cage Manager, Food & Beverage Manager, Entertainment Director.
Continuing Duty to Update and Disclose Information
All licensees and registrants have a continuing duty to update the Commission on certain information. Click here for the Employee Reporting form.
Contact Us
For questions about the employee application or registration process, call 617.979.8473 and ask to speak to a representative of the Division of Licensing, or e-mail your questions to mgcemployeelicensing@massgaming.gov