Assessment of Job Quality at Massachusetts Casinos, 2022

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  • Prepared By: UMass Donahue Institute’s Economic & Public Policy Research Group: Thomas Peake, Rebecca Loveland, Kazmiera Breest, Ellen Aron, Rye McKenzie, Barbara Talagan, and Mark Melnik
  • Release Date: May 23, 2024

The purpose of this report was to examine workforce conditions at the Commonwealth’s three casinos, analyze the extent to which Massachusetts casino jobs are benefiting the casino workforce, and assess the quality of casino jobs. Overall, casino operators in Massachusetts are committed to their goals of recruiting and hiring a diverse workforce. Casino jobs offer flexibility in scheduling, low barriers to entry, and career advancement for women and minority workers. Casino workers are well compensated in comparison to other jobs in the accommodation and food services industry and have far lower rates of turnover. The analysis suggests that hiring across job title hierarchy is intentionally geared toward gender equity, though equity across this hierarchy for people of color has yet to be achieved.

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