Summary:

This report presents the results of the first patron survey at MGM Springfield, completed in 2019. This and future patron surveys are an important part of the Massachusetts Gaming Commission’s research agenda. These surveys provide the only data collected directly from casino patrons regarding their geographic origin and expenditures.

These data are important to ascertain the influx of new revenues to the venue and the Commonwealth, and to measure any monies diverted from other sectors of the economy. The concurrent license plate survey assesses the accuracy of prior estimates of out-of-state casino expenditure and provides corroborating information about patron origins.