About Employee Licensing and Registration

Every employee at a Massachusetts gaming establishment must be licensed or registered by the Massachusetts Gaming Commission prior to commencing employment or performing services at a gaming establishment.  Licenses and registrations are required to ensure that those involved with the gaming industry in Massachusetts meet the statutory requirements of good character, honesty, and integrity.

Before submitting a registration or application to the Commission, you must contact the human resources department of the prospective employer for specific instructions on which application is required for the particular position of interest.  Please note that registrations and applications will not be accepted by the Commission without the appropriate application fee.  You may speak with your prospective employer about arrangements for the payment of the fee.  Once an application is accepted, it becomes the property of the Commission and may not be withdrawn without notification to and in some cases approval of the Commission.

Key Gaming Employees

A Key Gaming Employee is an employee of a gaming establishment who is: (1) in a supervisory capacity; (2) empowered to make discretionary decisions which regulate gaming establishment operations; or (3) designated as a Key Gaming Employee by the Commission. There are two categories of Key Gaming Employees:

  • Key Gaming Employee – Executive
  • Key Gaming Employee – Standard

Key Gaming Employee – Executive

The following are examples of Key Gaming Employee – Executive positions: General Manager, Assistant General Manager, Chief Financial Officer, Chief Surveillance Officer, Chief of Security, Chief Compliance Officer, Chief Information, Chief Internal Audit Officer, and Gaming Manager.

Instructions for Key Gaming Employee – Executive

To apply for a Key Gaming Employee – Executive license, you must:

  • Complete and file a Multi-jurisdictional Personal History Disclosure Form
  • Complete and file a Massachusetts Supplemental Form
  • Provide a copy of the offer letter from the gaming establishment for the position for which you will be hired
  • Submit two sets of fingerprint cards and proof of identification (the prospective employer will provide details on the fingerprinting process)
Application Forms for Key Gaming Employee – Executive

Key Gaming Employee – Standard

The following are examples of Key Gaming Employee – Standard positions: Electronic Gaming Device or Slot Machine Manager, Human Resources Manager, IT Manager, Credit Manager, Cage Manager, Food & Beverage Manager, Entertainment Director.

Instructions for Key Gaming Employee – Standard

To apply for a Key Gaming Employee – Standard license, you must:

  • Complete and file a Key Gaming Employee – Standard Form
  • Provide a copy of the offer letter from the gaming establishment for the position for which you will be hired
  • Submit two sets of fingerprint cards and proof of identification (the prospective employer will provide details on the fingerprinting process)
Application Forms for Key Gaming Employee – Standard

Gaming Employee

A Gaming Employee is an employee of a gaming establishment who is: (1) directly connected to the operation or maintenance of a slot machine or game; (2) provides security in a gaming establishment; or (3) has access to a restricted area; (4) is connected with the operation of a gaming establishment; or (5) is designated as a Gaming Employee by the Commission.  The following are examples of Gaming Employees: Cashiers, Change personnel, Count Room personnel, Data processing personnel, Floorpersons, Gaming Hosts, Internal Audit and Accounting Personnel.

Instructions for Gaming Employee

To apply for a Gaming Employee license, you must:

  • Complete and a Gaming Employee License Form
  • Provide a copy of the offer letter from the gaming establishment for the position for which you will be hired
  • Submit two sets of fingerprint cards and proof of identification (the prospective employer will provide details on the fingerprinting process)
Application Form for Gaming Employee

Gaming Service Employee

A Gaming Service Employee is an employee of a gaming establishment who is not classified as a Gaming Employee or a Key Gaming Employee, but is required to register with the Commission.  The following are examples of Gaming Service Employee positions: Cocktail servers, bartenders, janitorial personnel, restaurant personnel, valet attendants.

Instructions for Gaming Service Employee

To register as a Gaming Service Employee, you must:

  • Complete and file a Gaming Service Employee Registration Form
  • Provide a copy of the offer letter from the gaming establishment for the position for which you will be hired
  • Submit two sets of fingerprint cards and proof of identification (the prospective employer will provide details on the fingerprinting process)
Application Form for Gaming Service Employee

Continuing Duty to Update and Disclose Information

All licensees and registrants have a continuing duty to update the Commission on certain information. Click here for the Employee Reporting form.

Contact Us

For questions about the employee application or registration process, call 617.979.8400 and ask to speak to a representative of the Division of Licensing, or e-mail your questions to mgclicensing@state.ma.us.

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